Terms & Conditions

No Quibble Guarantee

For your extra peace of mind all purchases are covered by our 10 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original packaging to Camping International Ltd accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund.

Prices & VAT

All prices are in £s sterling and include VAT at 17.5%. The prices and terms and conditions set out are correct at time of going to print. On the rare occasion where there is an error, we will do our best to inform you at the earliest opportunity when your order is placed. All products are subject to availability. PLEASE NOTE: Although we aim to keep prices up to date, circumstances beyond our control (including changes in rates of taxation (e.g. VAT), currency fluctuations or inflationary cost increases) may cause price changes up or down.

Payment

Payment can be made securely using one of the following methods: Mastercard, Visa, Maestro, Solo, Visa Delta.

We advise customers not send any cash through the post as Camping International Ltd will not be held responsible for any losses.

Guarantee

All our products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item. All tents and awnings are covered by the manufacturers guarantee which covers faulty materials or manufacturing faults. Dome/Tunnel tent fibreglass poles are excluded from the manufacturers guarantee unless otherwise stated.

Any unauthorised repairs will invalidate the manufacturers guarantee.

Availability

We aim to hold all items in stock, however, should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.

Delivery

For the purpose of deliveries, working days are defined as Monday to Friday, with the exception of Public Holidays. All orders over £150.00 are sent carriage paid within post coded areas Zone A (excluding Party Tents). All orders under £150.00 will be subject to a £7.50 carriage surcharge (Zone A Only). Please call for other Zone rates. Please allow 7-10 working days for delivery. However, where possible all goods are sent on a next day service. The following postal areas are sent on a two day service: FK17-99, G83, IV1-28, IV33-39, PA21-33, PA35-40, PH18-26, PH30-42, GY, HS, JE, KW, IM, ZE. All goods are sent by courier and will require a signature, under no circumstances will goods be left unless signed for. In the event when a signature is unattainable, the delivery address will be carded and a depot contact number supplied. Please note the courier will only attempt one delivery. When the order is despatched an automated email will be sent by our courier allowing the order to be tracked. Camping International Ltd are not liable for any additional carriage charges. Our dedicated dispatch team will always keep you informed with the progress of your order.

Part Delivery/Damaged Goods

All your goods should arrive in perfect condition; however, if you do recieve any goods that appear to be faulty or damaged, the company must be advised within 48 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been reieved in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept resposibility for any additional expenses occurred due to late or incomplete delkiveries.

Returns Procedure

All goods returned must be clearly labelled and have full documentation including reason for return. All returnable goods must be reported to the company. Goods returned without any notice will not be accepted. Carriage charges are non-refundable unless goods are faulty or not fit for their purpose. A member of our customer services department will arrange for collection of the goods through our courier, alternatively you may return them in person accompanied with your invoice. All other goods must be returned at the senders expence. If required, the company offers a collection service at a charge of £14.50 from Zone A. Other Zones please call for a quote.