Privacy Policy

Information we collect and why we collect it

When you make a purchase with camping-intl.com, we will collect and store the following pieces of information.

  • First Name
  • Last Name
  • Your Address
  • Email address
  • Telephone Number
  • Details of the method by which you wish to pay for the goods along with details of the good that you have ordered
  • Your IP Address

This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (WordPress).

We do not store any credit card details. We work with 3rd payment providers to take payments on this site. These are PayPal and Barclaycard. For finance applications, we use DekoPay.

You can read their privacy policies here:

We store personal information to allow us to process and fulfil your order. Email addresses and telephone numbers stored allow us to contact you urgently should there be a problem with your order. Your information may also be provided to our third party service providers to complete the fulfilment of your order.

All order information, and contact form submissions sent via this website uses a 3rd party mail delivery system called Postmark – you can find out more information on Postmark’s privacy policy here https://postmarkapp.com/eu-privacy

Tracking

Google Analytics

This site uses Google Analytics (GA) to track your interaction with this site. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Facebook Conversion Tracking Pixel

With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.

Only users over 13 years of age may give their permission. If you are younger than this age, please consult your legal guardians.

Please visit Facebook if you would like to revoke your permission:
https://www.facebook.com/ads/website_custom_audiences/.

ZenDesk Chat

For our live chat service, we using ZenDesk chat – for more information on their Privacy Policy, please visit https://www.zendesk.com/company/customers-partners/eu-data-protection/

Communication

By placing an order with camping-intl.com, you give us permission to contact you in future regarding any special offers, or any information regarding your order.

Email Newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.

About this website’s server

This website is hosting by TSO Host – https://www.tsohost.com

You can find out more about TSO’s Data Centre and how they protect the server here https://www.tsohost.com/data-centre-and-network

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer. Our cookies do not contain any personally identifying information; they only enable us to store items in your Shopping Basket. Most Browsers automatically accept cookies, but you can usually change your browser to prevent that.

Third Parties

We will not pass or sell your information to any third party companies, other than those that assist in the fulfilment of your order.

Data Controller

The data controller of this website is: Camping International, Clock Tower House, Watling Street, Gillingham, United Kingdom, ME5 7HF.

You have a right to access the personal data that we hold on you. Should you wish to see a copy, or request to be deleted, please email sales@camping-intl.co.uk

Data Protection Officer

Dean Butcher, Online Sales
Telephone: 01634 577 326
Email: sales@camping-intl.co.uk

Changes to this Privacy Policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

  • 7th March 2018 – Added details of 3rd Party Data Processors
  • 17th April 2018 – Data Protection Officer email updated